Delivery and Returns
Fabric Yard Delivery and Returns Information
UK SHIPPING
Shipping within the UK has a flat rate £3.95 delivery option using Royal Mail 48 (2nd class). Orders over £50 get FREE UK delivery. Postage can be upgraded at checkout to Royal Mail 24 (1st class) or Special Delivery by 1pm.
If your order weighs more than 2kg, you may receive your parcel in multiple packages to allow us to send via Royal Mail standard services.
WORLDWIDE SHIPPING
We have linked up with Royal Mail on our website so that your shipping cost is calculated based on the contents of your basket. We only use signed for services for overseas delivery to protect your order against loss. If you wish to see how much your order will cost before you checkout, simply go to your basket stage and enter your country in the delivery address to receive the exact price. You won't be tied to any order at this stage unless you enter payment details.
RETURNS
We want you to be completely satisfied with your order from Fabric Yard and therefore we are happy to accept returns which are received by us within 14 days of delivery in the same condition that they were received by you.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We do not refund original or return shipping costs.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, uncut, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@fabricyard.co.uk. Please note that returns will need to be sent to the UK.
You can always contact us for any return questions at info@fabricyard.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products and orders brought in especially. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn, unused, uncut, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fabricyard.co.uk.